Privacy Policy

Effective Date: January 24, 2025

1. Introduction

Welcome to Tendify (“We,” “our,” “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy or our practices with regard to your personal information, please contact us at hello@tendify.eu.

When you visit our website and platform: https://www.tendify.eu (“Site”) and use our services or products (“Services”), you trust us with your personal data/information. This privacy policy seeks to explain what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Site and Services.

In general, we are the “data controller” of the personal information described in this Privacy Policy, under the European and UK data protection laws. That is because we determine the means and/or purposes of the data processing we perform. However, this Privacy Policy does not apply to the personal information of third parties we process as “data processor” on behalf of our customers. In those cases it is the customer that we provide services to that is the “data controller” responsible for personal information and we only process personal information on their behalf. Therefore, if you have any questions regarding the processing of such personal information, you should read their privacy policies or contact them directly.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the Site, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Site (such as posting messages in our online forums or entering competitions, contests, or giveaways) or otherwise contacting us. We may also collect certain information when you visit, use or navigate the Services and obtain information about you from other sources, such as public databases, data providers and other third parties.

The personal information we may collect can include the following:

• Personal Information Provided by You:
  • Name and surname
  • Email address
  • Physical address
  • Phone number
  • Usernames
  • Passwords
  • Payment history
  • IP Addresses
  • Geolocation
  • Cookies and trackers
  • Device data
  • Browsing history
  • Interaction with websites

3. How We Use Your Information

We use personal information collected via our Site for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing purposes listed below:

• To facilitate account creation and logon process.
• To manage user accounts: We may use your information for the purposes of managing our account and keeping it in working order.
• To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
• To fulfill and manage your orders and provide you with our services.
• To deliver targeted advertising to you.
• To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
• To determine the effectiveness of promotional campaigns.
• To identify usage trends.
• To protect Services.
• To diagnose problems and/or prevent fraudulent activities.
• To request feedback.
• To send users marketing and promotional communications.

4. Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

• Consent: We may process and share your data with subprocessors and third parties your data if you have given us specific consent to use your personal information for a specific purpose.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information with subprocessors to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.
• Legitimate interests: We may have a legitimate interest in sharing your information with third parties.

You can inquire about the current list of our subprocessors through hello@tendify.eu.

5. International Data Transfers

Our servers are located in Belgium and Ireland. Please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties, such as cloud providers, with whom we may share your personal information in Belgium, Ireland and other countries.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy policy and applicable law, securing an equivalent level of protection provided in the EU by the GDPR and other applicable laws, such as through implementing and adhering to the European Commission approved Standard Contractual Clauses.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Withdrawing consent will not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us at hello@tendify.eu. We may request specific information from you to help us confirm your identity and process your request.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our preferences, which you can access in the down left corner of our Site.

9. Security of Your Information

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Site is at your own risk. You should only access the services within a secure environment.

10. Third-Party Websites

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

12. Children's Privacy

Our Services are not directed to children and minors under 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@tendify.eu. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

14. Contact Us

If you have any questions or comments about this policy, you may contact us at:

• Email: hello@tendify.eu

15. Additional Disclosures for California Residents

If you are a resident of California, you are granted specific rights regarding access to your personal information under the California Consumer Privacy Act (CCPA).

• Right to Know: You have the right to request that we disclose certain information to you about our collection and use of your personal data over the past 12 months.
• Right to Delete: You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights under the CCPA, please contact us using the details provided above.

16. International Privacy Considerations

If you are located in the European Economic Area (EEA), the United Kingdom (UK), or Switzerland, please note that we comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This means you have additional rights to request access, correction, or deletion of your data, among others. For more details, please refer to Section 7 of this privacy policy.

17. How to Exercise Your Rights

To exercise your rights described in this privacy policy, please submit a request by emailing us at hello@tendify.eu. Only you, or someone legally authorized to act on your behalf, may make a request related to your personal data.

When you make a request, we may need to request specific information from you to help us confirm your identity and ensure your right to access the personal data (or to exercise any of your other rights).

If you deem that some of our practices violate data protection laws and your rights, you can file a complaint with the relevant supervisory authority, accessible HERE (EU), HERE(UK) and HERE (Switzerland).

Tendify is committed to protecting your privacy and safeguarding your personal information. Thank you for reading our privacy policy. We are here to help if you have any further questions.

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