Effective Date: January 1st, 2026
These Terms of Service (“Terms of Service” or “Terms”) govern access to and use of the Tendify platform available at https://app.tendify.eu and related services (the “Site” and “Services”).
The Services are provided by:
TRUSTPATH TECHNOLOGIES LIMITED
6th Floor, 2 Grand Canal Square
Dublin 2, D02 A342
Ireland
Legal Notices: hello@tendify.eu
Please read these Terms carefully. By accessing or using the Services you agree to be bound by them. If you do not agree with these Terms, you must not use the Services.
You should review these Terms periodically. Continued use of the Services constitutes acceptance of any modifications.
Acceptance and Formation. These Terms form a legally binding agreement between TRUSTPATH TECHNOLOGIES LIMITED (“Tendify”, “Company”, “we”, “us”, “our”) and the Customer (“you”, “your”). You accept these Terms when you (a) create an account, (b) start a Trial, (c) purchase or renew a Subscription, (d) click an “I agree” button or checkbox (if presented), or (e) otherwise access or use the Services.
The Services are operated by TRUSTPATH TECHNOLOGIES LIMITED and its Affiliates (“Tendify”, “Company”, “we”, “us”, or “our”).
These Terms apply to any legal entity accessing the Services (“Customer”, “you”, “your”).
The definitions and rules of interpretation in this clause apply in these Terms.
“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party, where “control” means ownership of more than 50% of the voting interests or the power to direct management.
“Authorized Users” means employees, agents, or contractors authorised by Customer to use the Services.
“Customer Data” means any data provided by Customer or Authorized Users in connection with the Services.
“Documentation” means the user documentation and help materials made available via the Platform.
“Platform” means the Tendify application accessible via https://app.tendify.eu.
“Services” means the software platform and associated services provided by Tendify.
“Tender Data” means publicly available procurement and tender information aggregated or processed through the Services.
“Match Results” means algorithmic or AI-assisted recommendations generated by the Services.
“Subscription” means a paid recurring plan granting access to the Services.
“Trial” means the 7-day free evaluation period offered by the Company.
“Virus” means any code designed to disrupt systems including malware, trojans, worms, ransomware or similar threats.
Headings do not affect interpretation. Words in the singular include the plural and vice versa.
As a condition of using the Services, you represent and warrant that:
The Services are not offered to consumers.
Subject to compliance with these Terms, Tendify grants Customer a non-exclusive, non-transferable, revocable licence to access and use the Services for internal business purposes. No ownership rights are transferred.
Customer shall not:
Customer must take reasonable steps to prevent unauthorized access and must notify Tendify immediately of suspected breaches.
Customer is responsible for all acts and omissions of its Authorized Users and for maintaining the confidentiality of login credentials. Customer will ensure Authorized Users comply with these Terms.
The Services provide AI-assisted tender intelligence tools including:
Match Results are generated through automated processing of public data sources and algorithmic analysis.
The Company may modify, improve, suspend or discontinue parts of the Services at its discretion.
Tendify may provide support via email or in-app channels. Unless expressly agreed in writing, the Services are provided without any service level agreement (SLA), uptime guarantee, or guaranteed response times.
Tendify may provide a 7-day Trial allowing evaluation of the Services.
Trial access:
The Company does not guarantee any minimum number of tender matches during the Trial.
The Services may be accessed via:
“Billing Period” means the monthly or annual period for which fees are paid in advance.
Subscriptions automatically renew unless cancelled before the end of the current Billing Period.
Annual Subscriptions are non-cancellable during the initial 12-month term (no early termination for convenience). Fees remain payable for the full annual term.
Tendify may change fees, introduce new fees, or modify plan features with reasonable prior notice (for example via email or in-app notice). Unless stated otherwise, changes take effect at the start of the next Billing Period.
Payments are processed through third-party payment providers including Stripe. By subscribing, Customer authorises recurring charges.
All fees:
Customer is responsible for any applicable taxes (including VAT) except where Tendify is required by law to collect such taxes.
Failure to pay may result in suspension or termination.
Payments are generally non-refundable.
Refunds may be issued only in cases of:
Refund requests may be reviewed within 30 days of the initial payment at the Company’s discretion.
No refunds will be issued for dissatisfaction with Match Results or service outcomes.
Customers may cancel:
Cancellation takes effect at the end of the current Billing Period. No pro-rated refunds apply.
Customer retains ownership of Customer Data. Customer is responsible for the accuracy, quality, and legality of Customer Data and the means by which Customer acquired it.
To the extent Customer Data includes personal data and Tendify processes such personal data on Customer’s behalf in connection with the Services, Customer acts as controller and Tendify acts as processor (as those terms are used under applicable data protection laws).
Tendify processes personal data in accordance with its Privacy Policy and, where applicable, the Tendify Data Processing Addendum (“DPA”), which is incorporated by reference.
Customer acknowledges that Customer Data may be processed by third-party service providers used to operate the Services (including those listed in Section 10).
Tendify and its licensors retain all right, title, and interest in and to the Services, Platform, Documentation, Tender Data (as aggregated or processed through the Services), Match Results, and all related software, algorithms, models, workflows, and improvements. Except for the limited license granted in Section 2.2, no rights are granted to Customer.
Customer retains all right, title, and interest in and to Customer Data.
Customer grants Tendify a non-exclusive, worldwide right to host, reproduce, transmit, display, and otherwise process Customer Data solely to provide, maintain, secure, support, and improve the Services, and to comply with applicable law.
Each party may receive confidential information from the other in connection with the Services (“Confidential Information”). Each party will use the other party’s Confidential Information only to perform under these Terms and will protect it using reasonable care and no less than it uses to protect its own similar information.
Confidential Information does not include information that is public through no fault of the receiving party, independently developed without use of Confidential Information, or lawfully received from a third party without a duty of confidentiality.
The receiving party may disclose Confidential Information if required by law, provided it gives notice where legally permitted.
The Services may integrate with third-party providers including:
The Company is not responsible for third-party services and does not warrant their availability or performance.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”.
TENDIFY DISCLAIMS ALL WARRANTIES INCLUDING:
AI-generated results are probabilistic and may contain errors.
To the maximum extent permitted by law:
Tendify’s total aggregate liability shall not exceed the fees paid by Customer in the 12 months preceding the event giving rise to the claim.
Tendify shall not be liable for:
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (including liability for fraud or wilful misconduct).
Customer shall indemnify Tendify against claims arising from:
Tendify shall not be liable for delays or failures caused by events beyond its reasonable control.
Tendify may suspend or terminate access if Customer breaches these Terms, fails to pay fees, or uses the Services unlawfully.
Upon termination or expiry, Customer’s right to access and use the Services will cease immediately.
If Customer requests in writing within 30 days of termination or expiry, Tendify will provide Customer with a reasonable export of Customer Data in a commonly used format, unless legally prohibited. After that period, Tendify will delete or anonymize Customer Data in accordance with its Privacy Policy and, where applicable, the DPA.
If any provision is invalid, the remaining provisions remain in force.
These Terms constitute the entire agreement between the parties.
Legal notices must be sent to: hello@tendify.eu
Electronic notice is deemed received when sent, provided that the sender does not receive an automated “undeliverable” or bounce message.
Customer may not assign these Terms without prior written consent.
Tendify may assign the Terms to Affiliates or in connection with mergers or acquisitions.
Nothing in these Terms creates a partnership or agency relationship.
These Terms are governed by the laws of Ireland. Disputes shall be subject to the exclusive jurisdiction of the courts of Ireland.
